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FAQs

Why do I need a TC² account?

Anyone with an account has access to our many free resources when they are logged in.

Partners and Members have full access to download all resources (including those for Partners/Members only) from our website when they are logged in.

Non-Partners and Non-Members can download three free Partner/Member resources when they are logged in (in addition to all of the free resources).

Where can I find my account information?

When you are logged in to your account, click the "Account" link at the top of any page. Here you will find information about your profile, your order history including download links for digital products, and links to any resources you may have bookmarked on our site.

How do I change my account password?

When you are logged in to your account, click the "Account" link at the top of any page. Here you will see a link to change your password.

How do I access an e-Book I have purchased?

Download these instructions for accessing an eBook.

How do I access a digital publication (i.e., a PDF) that I have purchased?

A download link will be provided on your receipt immediately after purchase. You can also retrieve the download link by logging in to your account and clicking the Order History link, then the Your Purchased Downloads tab.

What can I do when the download link for a purchased digital publication (i.e., a PDF) has expired?

Contact us to reset the link. Please note that the link will expire again after a week.

If for some reason you can't download the file, or it times out before the download is completed, please contact us and we will resend the file by an alternate method.

Do I automatically get access to the online resource collections if my district or school is a TC² Partner?

Yes. Employees of Partner groups who are logged in to their accounts receive free access to materials in the library of professional resources and the online resource collections. Partners and Individual Members also are entitled to receive a 20% discount on the purchase of our print resources.

How can I find out if my school or district is a Partner?

Look for your school district or school on our list of current Partners.

If your district or school is not a TC² Partner, you can obtain the benefits of partnership by becoming an Individual member. Please contact us if you have any questions.

What is the difference between being a Partner and an Individual member?

Partners are educational organizations like schools and school districts who have joined TC². Partner organizations pay an annual fee that entitles all of their employees to the many benefits of partnership described here.

Individual members are educators who have chosen on their own to enjoy the benefits available from TC² such as free access to our online resources, a 20% discount on the published resources available in our shop, and access to the library of professional resources. An individual membership is valid for one year from the date of purchase.